Case Study – ClinicalRM

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About ClinicalRM
In 1994, ClinicalRM was established to provide flexible and expedient research solutions to Government and commercial sponsors. In its first two decades of business, ClinicalRM grew steadily through word of mouth and a reputation for outstanding work. ClinicalRM is now celebrating over 20 years as a full-service CRO with a global network of over 460 scientific, technical, clinical, IT, and administrative personnel who conduct bench-to-bedside research for the world’s most prestigious biomedical research facilities and commercial organizations, globally.

Challenge
Since 2010, ClinicalRM exclusively used Oracle Clinical and Oracle Clinical Remote Data Capture (OC/RDC) as their clinical data management system (CDMS). In 2014, they learned Oracle would no longer be enhancing their Remote Data Capture (OC/RDC) system. Experience of the ClinicalRM Data Management and Information Technology teams lead to concern about continued support by Oracle of the OC/RDC platform. This initiated a search for a new solution, and in late 2014, ClinicalRM decided to start evaluating new CDM systems to replace Oracle Clinical and Oracle OC/RDC.

With a broad global reach and international partnerships, including in regions of the Asia-Pacific and West Africa, ClinicalRM was faced with the challenge of finding a CDMS that could support data capture at clinical trial sites around the world. Critical attributes of the new system included: a dependable cloud-based system that is accessible on mobile devices – no matter how remote the location.

Resolution
After determining implementation, maintenance, and licensure costs, integration with other systems (e.g. Clinical Trial Management System), ease of use, access reliability, and customer support to be the deciding factors in the evaluation process, ClinicalRM began with assessments of CDM systems that are considered to be “industry standards”.

Subsequent to the evaluation, ClinicalRM secured confidence that the Clinical Studio platform satisfied more of their requirements than any other system. Clinical Studio boasts an exceptionally powerful feature set, yet the system is also simple to learn and easy to use. Not only did ClinicalRM find the Clinical Studio interface incredibly user-friendly, but with its competitive pricing, it was the most cost efficient option.

Beyond edging out competition in terms of cost, ClinicalRM’s deciding factor to select Clinical Studio as their new CDMS came down to customer support. Clinical Studio’s support offerings stood out from the rest with live support available 24 hours a day, seven days a week, 365 days a year. The Clinical Studio support team’s responsiveness and willingness to listen to their clients’ needs is a true differentiator from other systems on the market.

By choosing to implement Clinical Studio’s feature-rich platform, ClinicalRM is able to build and manage studies more efficiently than ever, allowing them focus less on trial costs and more on their mission: to deliver solutions to fight disease and improve lives…everywhere.

Testimonials
“I have built databases using SAS and Oracle Clinical, and have used many other systems. Clinical Studio is by far my favorite. The Customer Support is better than anything I’ve seen, literally, they are always just a phone call away and go above and beyond to make sure their clients are happy. Clinical Studio is always seeking to improve their products and are always ready and willing to hear new ideas, and often incorporate them. I love this product and support staff.”
– Laurie Johnson, Clinical Data Manager, ClinicalRM

“As someone that is outside of data management I found the Clinical Studio system very userfriendly and easy to work in. The support staff at Clinical Studio is very helpful and provides fast feedback.” – Tyler Winter, Project Specialist, Generalist, ClinicalRM

Authors
Theresa E. Ockershausen, MS, Manager, Clinical Data Management, ClinicalRM
Carley J. Allison, B.A., B.S., Content Marketing Manager, Clinical Studio